THANK YOU FOR YOUR PURCHASE!
Our aspiration is to create a suite of products, content, and digital solutions that travel beyond functionality to inspiration, equipping athletes and enthusiasts with the means to achieve greatness.
If you are unsatisfied or if you had any difficulties with our product, please contact us at customerservice@ziva.com and give us a chance to make it right. We are fully dedicated to providing 100% satisfaction to our customers.
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please leave a review or comment online at zivausa.com.
Thank you for choosing ZIVA!
Warranty
ZIVA® produces quality Home equipment. We do our utmost to ensure all products that leave our production facility are free of material defects. If a defect is found when the product is received, ZIVA will repair or replace this product under our warranty. Evidence of the breakage or damage needs to be photographed and sent to ZIVA with a description of how the product was damaged or broken.
What we require for a return or new part is the following:
- 1. Image of damage
- 2. Serial number if applicable
- 3. Place of purchase & copy of receipt
- 4. Name, address & phone number
- 5. Brief description of issue
- 6. Send email to wecareusa@zivalife.com
WARRANTY PERIODS:
Performance Rigs, Racks and Bench products have a limited 2-year warranty on frames and welding.
Performance RPU Hexgon Dumbells, Tribells, Kettle Bells and plates have a limited 2-year warranty.
Plastic parts have a limited 1-year warranty.
Rubber parts have a limited 1-year warranty.
Pads have a limited 1-year warranty.
Home Line – All products have a limited 1-year warranty.
Warranty will be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a ZIVA product with which a customer is not satisfied will be reviewed on a case-by-case basis.
ZIVA assumes no responsibility for the personal injury or property damage by or through the use of products sold by ZIVA.
Wall Balls’ Warranty Void with Product Abuse
The seams and inner core of a ZIVA Wall Ball will not fail unless the product is abused by repeated impact against a rough, aggregate surface or slamming the product on the ground from overhead.
ZIVA Wall Balls have been tested to withstand repeated impact against any relatively smooth reinforced wall.
Medicine Balls Warranty Void with Product Abuse
The ZIVA Medicine Ball will not fail unless the product is abused by repeated impact against a surface or slamming the product on the ground from overhead. ZIVA Slam Balls are designed for slamming.
WARNING:
To avoid entanglement with jump ropes, resistance bands and cables & cords, ensure any children under the age of 12 are under close adult supervision. Store out of reach of children under 12-year of age.
Always check equipment for worn or damaged parts before use. If any defects are found do not use product.
PHYSICIAN WARNING:
Not all exercises, equipment, and programs are suitable for everyone. It is recommended that you consult your physician before using this equipment or beginning this or any other exercise program. If you experience any kind of pain or discomfort, stop exercising and consult your physician. Use this product only as intended.
LATEX WARNING:
Our bands are made with natural rubber latex, which may cause allergic reaction (possibly life-threatening) in some people. Seek medical attention at the first sign of any allergic reaction.
Consult your healthcare professional.
